FAQ

How Does It Work?

After you order your service package, please call me using the info below. I will talk you through the simple process of getting me connected. Can’t connect to the internet? Call me and I’ll help you fix the issue so I can connect.
Not sure what to do? Call me at 828.398.4810 or 877.445.4366 for help. There is NO charge for this call.

What Are Your Hours of Support?

Immediate Assistance is available from 9AM until 9PM Eastern M-F, 10AM until 3PM Saturday, 11AM until 9PM Sunday. Before and after those hours please call and leave a message. I will return your call ASAP.

Is It Safe and Secure?

Yes! The connection to your PC is encrypted over a secure channel. Your payment information is handled by PayPal. I never see your payment information.

What Can’t You Fix?

I can fix any issue that is software related. However, if there is a hardware related issue such as a failing drive or bad memory I will not be able to fix that. I will work with you to tell you what your options are and how to proceed.

Do You Support Macs?

Not at this time. We hope to add Mac support in the near future.